Terms and Conditions
Terms governing use of the website, quotation requests and contracts with VENAP systems s.r.o.
Effective from 7 August 2026
1. Provider
The website and the products and services presented on it are provided by VENAP systems s.r.o., Company ID 254 79 691, VAT ID CZ25479691, registered office at Vstiš 115, 334 41 Vstiš, Czech Republic. Contact:
2. Scope
These terms govern use of the website, quotation requests and the basic rules for negotiating supplies of technical plastic parts, development services and modular sports surfaces. A specific contract, accepted quotation, technical specification or individually agreed terms prevail in the event of conflict.
3. Website information and enquiries
Website content is for information only and does not constitute an offer to contract or a public promise. Submitting a contact or quotation form does not create a contract. We may request additional technical, quantity or commercial information before preparing a quotation.
4. Formation of contract
A contract is formed only when a specific quotation is accepted in the manner stated in it, when a contract is signed by both parties, or by another unambiguously agreed method. A quotation remains valid for the period stated in it. The Supplier is not obliged to accept every enquiry.
5. Price and payment
The price, currency, VAT, deposits, due dates and shipping costs are stated in the quotation or contract. Unless stated otherwise, prices exclude VAT. Statutory default interest and reasonable recovery costs may be claimed for late payment.
6. Delivery and customer cooperation
The delivery period follows the accepted quotation and begins once agreed prerequisites have been met, including delivery of complete documents, approval of the technical solution and payment of any deposit. The customer must provide accurate and complete information and ensure conditions required for delivery, installation or implementation. Deadlines are reasonably extended for customer delay or circumstances beyond the Supplier's reasonable control.
7. Technical solutions and changes
Custom products are manufactured according to an approved specification, drawing, sample or prototype. Later changes may affect price and timing. Normal technical variations that do not affect the agreed function are not defects where agreed or inherent in the manufacturing process.
8. Acceptance, defects and claims
On delivery the customer checks quantity, apparent condition and delivery documents. Defects must be reported without undue delay with a specific description, photographs and project identification. Defect rights are governed by the contract and applicable Czech law. The Supplier is not liable for inappropriate use, improper installation, failure to follow instructions, normal wear or third-party interference.
9. Intellectual property
Website text, graphics, photographs, designs and technical solutions are legally protected and may not be used beyond ordinary website viewing without consent. Ownership and usage rights relating to drawings, moulds, tools, prototypes, documentation and development results are governed by the specific contract. The customer warrants that documents supplied to the Supplier do not infringe third-party rights.
10. Liability and website availability
The Supplier seeks to keep information accurate and current but cannot guarantee uninterrupted availability or the complete absence of errors. Liability is governed by the contract and mandatory law; nothing excludes liability that cannot lawfully be limited.
11. Personal data
Personal data processing is described in our Privacy Policy.
12. Governing law and disputes
Legal relations are governed by Czech law. The parties will first attempt to resolve disputes by negotiation. Mandatory consumer rights remain unaffected where the customer is a consumer. These terms are not intended for the currently hidden online shop; separate purchasing, payment, delivery, withdrawal and complaints terms will be published before it is launched.
13. Final provisions
The Supplier may reasonably update these terms. A contract already entered into remains governed by the version effective when it was formed unless a later change is expressly agreed.